Refund Policy
Our refund guidelines.
Last Updated: May 26, 2026
Refund Policy Overview
At Ghostly Host, we value our customers and strive to provide the best experience possible. We offer a 72-hour money-back guarantee* for most of our services. If you are unsatisfied within the first 72 hours of purchase, you may request a refund through our ticket system. All refund requests are subject to review and must comply with the terms outlined in this policy.
Exceptions
Certain services, promotions, or events may not be eligible for refunds. These include but are not limited to: - Special event tickets or time-limited promotions - Services that have been partially or fully used - Purchases made through third-party platforms where Ghostly Host does not control refunds Refund eligibility is determined at our discretion based on usage, service delivery, and compliance with this policy.
How to Request a Refund
To request a refund, please contact our support team through our ticket system at billing.ghostly.host within 72 hours of your purchase. Include your order details and a brief reason for your request. Our team will review your request and respond as soon as possible.
Processing Time
Approved refunds are typically processed within 5–10 business days. Depending on your payment method or financial institution, it may take additional time for the funds to appear in your account.
Abuse & Misuse
Ghostly Host reserves the right to deny any refund request if we determine, at our sole discretion, that the request involves misuse, abuse, attempts to exploit this policy, or repeated refund requests. This includes, but is not limited to, excessive cancellations, repeated short-term usage followed by refund requests, or any behavior that indicates an attempt to unfairly take advantage of our services.
Contact Us
If you have any questions about our refund policy, please contact our support team at [email protected]. We are happy to assist you.